FAQs

1. How do I place an order?
You can place an order directly on our website by selecting your items and completing the checkout process with your payment details.

2. What payment methods are accepted?
We accept major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

3. Do you offer free shipping?
Yes! All orders within the United States qualify for free standard shipping (5–8 business days).

4. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use it on the carrier’s website (USPS, UPS, FedEx) to check your order status.

5. Can I return or exchange an item?
Yes! Items can be returned within 30 days in their original condition. Please see our Returns & Refund Policy for full details.

6. How long does it take to process a return?
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days.

7. What if my package is lost or delayed?
Contact us immediately at snorthfolk@gmail.com or call 214-337-0968. We’ll help track your order and resolve any issues.

8. Is my personal information safe?
Yes! We use secure encryption and do not sell or rent your personal information. Please see our Privacy Policy for more details.

9. Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us as soon as possible. Once shipped, we cannot change the address.

10. How can I contact Northfolk for other questions?
Email us at snorthfolk@gmail.com or call 214-337-0968. We usually respond within 24–48 hours.